At Michka Pet Shop, we are committed to providing you and your furry, feathered, or scaled family members with the best quality pet products. As a dropshipping store, we coordinate all returns and exchanges directly with our global network of suppliers to ensure a smooth and fair process for every customer.
We offer a 30-day return policy starting from the date you receive your order. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.To be eligible for a return, your pet product must meet the following criteria:Condition: The item must be unused, unwashed, and in the same condition that you received it.Packaging: It must be in the original packaging with all tags, labels, and accessories intact.Proof of Purchase: A receipt or proof of purchase (such as your order number) is required.
Due to hygiene, safety, and supply chain constraints inherent to our pet supply dropshipping model, the following items cannot be returned:Perishable goods (e.g., Pet Food, opened treats, vitamins, or supplements).Personalized or custom-made items.Any item marked as "Final Sale" or on clearance.Grooming tools or hygiene products that have been used or opened (e.g., brushes, clippers, opened cat litter).
Because your order is shipped directly from one of our fulfillment partners, you must contact us first to initiate any return. Do not send the product back to the return address on your package, as this is often just a logistics center and may not be the correct warehouse for processing.
Send an email to our support team at bellevuejean19@gmail.com with the subject line: "Return Request - Order #Your Order Number
The specific item(s) you wish to return. The reason for the return.
Our team will provide you with the exact return address of the supplier's warehouse and a Return Merchandise Authorization (RMA) number. This step is critical for successful delivery and processing.
You are responsible for paying the shipping costs for returning your item (unless the return is due to our error, see below). We strongly recommend using a tracked shipping service, as Michka Pet Shop cannot guarantee receipt of items returned without tracking.
If your order arrives damaged, defective, or if you receive the wrong product, please follow this crucial procedure immediately:Do Not Return the Item Yet.Immediate Notification: Contact us within 7 days of delivery.Provide Photo Evidence: Attach clear photos or a short video showing the damage, the defective item, and the original packaging. This evidence is necessary for us to file a claim with our supplier/shipper.In most cases involving verifiable damage or defects, our dropshipping partners will approve a full refund or send a free replacement without requiring you to ship the damaged item back.
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted and the refund processed, make a separate purchase for the new item. This prevents delays caused by coordinating complex cross-shipments between international suppliers.
Once your return is received and inspected at the designated supplier warehouse, we will notify you of the approval or rejection of your refund.If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.Dropshipping Note: Please be aware that because we rely on our fulfillment partners to confirm receipt and condition, the total refund process may take up to 15 business days after your return is delivered to the warehouse. We appreciate your patience as we work to process your refund.If you haven’t received a refund after this timeframe, please first check your bank or credit card company. If the issue persists, contact us at
Et malesuada fames ac turpis egestas integer. Ac turpis egestas sed tempus urna et pharetra pharetra. Malesuada pellentesque elit eget gravida cum. Eu mi bibendum neque egestas congue quisque egestas diam in.